What our Customers say...

Water Damage Testimonials

I had never filed a claim before and was extremely impressed with the promptness, professionalism, knowledge and friendly employees of SERVPRO. They kept me informed of everything going on.

Excellent customer service!

Called SERVPRO to help dry my bedroom out when it was flooded by upstairs neighbor's water heater. What a mess! SERVPRO sent JORGE and MARCOS to dry my place out and also to tear out the walls and ceiling areas that were damaged. Not only did they do a great job, but they were kind, patient and professional. I am a senior citizen, and the whole thing made me so nervous. If my nervousness bothered them in any way, they never let on...they were amazing!

I also spoke many times to Laura and Stacy...as well as Jasmine in the office. They, too, were always very kind and professional with me! I cannot begin to tell you how much that means to someone who is dealing with an unpleasant situation!! Don't hesitate to call these folks at SERVPRO when in need...they are extremely customer service oriented and did a great job...the BEST!!

Received your Internet email early Monday p.m. August 29, 2016 with attach copies of my final invoice. 

I want to thank you for your prompt an expedient service of my flooded RV on a weekend. The service crew explained everything to me before hand. What they were going to do and how they were going to do it. 

Each service personnel perform their duties in a professional manner – to the time they set up the cleanup equipment to the completion of the project.

I'm a satisfied customer that would recommend SERVPRO of Downtown Las Vegas to anyone that needs an emergency cleanup.

I just wanted to let you know what great staff you have.  My mother had a plumbing issue occur in her house last night and our insurance company directed us to your company. It has been a pleasure dealing with your technicians.  All 3 of them have represented your company with the great standards that customers and employers look for.

This company is the best! Our hot water heater busted in the attic causing water damage to several rooms. I called my insurance company and they recommended SERVPRO of DownTown Las Vegas. They show up in a timely manor and fix the issues in no time.

I can't recommend this SERVPRO franchise highly enough! :) I awoke one morning to find water pouring in through my kitchen ceiling and i immediately called them. Within about a minute they told me not to worry and that they'ed be at my place within two hours.... And they were. Wow! Great Job!

We had a small flood in the guest bathroom which caused damage to the carpet in the hallway and dining room. SERVPRO had... everything under control within 5 hours of me calling them. I got 5-star treatment. The restoration process was painless and had my home back to better than it was. Can't say enough about the wonderful, professional and caring people I dealt with, not to mention the end results.